Salesforce Project Manager
On-siteBengaluru, Karnataka, India or Pune, Maharashtra, India
Job Summary
Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins. Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, and delivery predictability for cross-functional teams. Develop integrated project plans and roadmaps, ensuring transparent progress reporting and managing downstream environment and data dependencies for predictive and generative AI workstreams. Drive stakeholder alignment through executive reporting, governance forums, and proactive escalation management in complex, global environments. Establish delivery governance, standards, and best practices to ensure compliance and continuous improvement. Plan and optimise project resourcing, manage budgets and forecasts, and mitigate financial risks throughout the engagement. Requires 10+ years of IT experience with 5+ years delivering Salesforce projects; PMP, SAFe, or equivalent certification required. Timezone flexibility needed for global support.
Required Qualifications
- 10+ years of total experience in the IT industry
- 5+ years delivering Salesforce projects
- Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds
- Strong understanding of the Salesforce delivery lifecycle
- Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives
- Salesforce Certifications (any one): Sales Cloud Consultant, Service Cloud Consultant, or Experience Cloud Consultant
- Project / Agile Management Certification (any one): PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM
- Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, Google Workspace
- Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM, Claude)
- Agentic Delivery mindset
- Willingness to travel on a need basis
Desired Qualifications
- Experience delivering Salesforce projects in Financial Services, Consumer Goods, Healthcare, or Life Sciences domain(s)
- Exposure to MuleSoft, Salesforce Data Cloud, or related integration and data platforms
- Familiarity with Agentforce use cases or related Specialist certifications
- Foundational understanding of how to scope, track, and manage digital agent-enabled projects
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