Salesforce IT Business Analyst II
$90,039–$139,561 year
On-siteMinnesota, United States
Job Summary
Maintain, refine, and move stories in Jira along the journey with the delivery team to achieve definition of done for all work items prioritized within a product team sprint cycle. Create and maintain knowledge management documents and protocols for self-service and Tier I/II support teams while participating in Product Team Agile ceremonies. Assist in gathering, analyzing, and delivering business requirements for system changes, enhancements, and defect resolution, and develop business relationships with other departments to ensure successful implementation and support efforts. Coordinate and execute appropriate unit, integration, and volume tests to ensure successful implementation and support efforts for production releases.
Required Qualifications
- Bachelor's degree in management information systems, or Business Administration with an emphasis in a specific technology area or equivalent work experience and technical training
- Minimum of 5 years of experience in Agile product teams leveraging Jira
- Minimum of 5 years of experience supporting Salesforce solutions
- Strong verbal and written communication skills, proficient in the ability to express low to medium level technical concepts in business terms
- Strong analytical, problem-solving, and conceptual skills
- Strong interpersonal skills; ability to work well on cross-functional project teams and foster team commitment to tasks
- Minimal project management skills
Desired Qualifications
- Preferred Salesforce Certified Platform Administrator certification
- Preferred experience with current Salesforce solutions, including customer LWC and LWR development on Sales Experience Cloud
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.