Salesforce Functional Manager
$112,400–$162,400 year
On-siteToronto, Ontario, Canada or Calgary, Alberta, Canada
Job Summary
Lead discovery workshops, design sessions, and stakeholder demonstrations to translate client business needs into functional specifications, user stories, and configuration guidance for delivery teams. Define functional delivery standards, testing traceability, and acceptance criteria while supporting sprint planning, backlog refinement, defect triage, and user acceptance testing. Guide functional consultants on requirements elicitation, Salesforce configuration patterns, and backlog management to ensure quality documentation and adoption across Sales Cloud, Service Cloud, and Experience Cloud solutions. Coach teams on process design and quality practices to support complex Salesforce implementations from discovery through release readiness.
Required Qualifications
- 5+ years hands-on Salesforce functional consulting experience
- 3+ years in functional lead roles
- ability to lead requirements, solution design, configuration, testing, and client-facing delivery activities
- Strong experience in business process design
- requirements elicitation
- user story development
- acceptance criteria
- functional documentation
- Salesforce configuration-led delivery
- Proven ability to lead discovery workshops
- design sessions
- stakeholder demonstrations
- UAT cycles
- training support
- adoption activities for complex Salesforce programs
- Strong understanding of Salesforce data models
- security models
- automation capabilities
- reporting
- dashboards
- functional impacts of integrations
- data migration
- Experience with Agile/Scrum delivery
- full SDLC—user stories
- sprint planning
- backlog refinement
- retrospectives
- testing
- release readiness
- post-go-live support
- One or more Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Business Analyst, Public Sector Solutions Accredited Professional, or relevant Industry Cloud certifications
- Ability to lead functional delivery teams of 5-10 consultants
- guiding end-to-end functional design from discovery and process design through configuration, testing, adoption, and release readiness
- Work with solution architects, technical leads, developers, experience designers, testers, and change teams
- align functional design with Salesforce leading practices
- Client outcomes
Desired Qualifications
- Experience with the following is an asset: Agentforce
- Prompt Builder
- Data Cloud
- Industries CPQ
- Salesforce Flows
- CRM Analytics
- Human-centred design
- Change enablement
- Training development
- Process improvement
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