Salesforce Functional Consultant
On-siteBengaluru, Karnataka, India
Job Summary
Conduct workshops with business stakeholders to gather requirements, translate needs into user stories, and create process maps. Design scalable Salesforce solutions by configuring features like Leads, Accounts, and Flows, while defining data migration strategies. Collaborate with technical architects to validate customizations, support SIT/UAT cycles, and manage defect resolution. Act as the primary liaison between business and technical teams to drive sign-offs and manage project risks. Deliver end-user training, support change management, and provide post-go-live hypercare recommendations. This role requires 3–8 years of Salesforce Functional Consultant experience with Sales, Service, and Marketing Cloud expertise.
Required Qualifications
- 3–8 years of hands-on experience as a Salesforce Functional Consultant/Business Analyst
- Strong knowledge of Sales Cloud, Service Cloud, and at least one of: CPQ, Experience Cloud, Marketing Cloud, Field Service, or Commerce Cloud
- Experience in writing user stories, process flows, BRDs/FSDs, and mapping business processes
- Hands-on Salesforce configuration skills (Flows, Permissions, Objects, Validation Rules)
- Understanding of APIs, integration patterns, and data migration approaches
- Ability to collaborate with technical teams (developers, architects)
- Jira / Azure DevOps for user story management
- Miro / Visio / Lucidchart for process modelling
- Excel / PowerPoint for documentation and reporting
- Bachelor's degree in engineering, Computer Science, Business, or related field
Desired Qualifications
- Salesforce Administrator (ADM-201)
- Salesforce Business Analyst Certification
- Salesforce Sales or Service Cloud Consultant
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