Salesforce Field Service (SFS) Lead – Vegetation Management O&M - Remote - (JK)

Own end-to-end Salesforce Field Service operations for the enterprise Vegetation Management program, ensuring high availability, performance, and reliability of applications used by field crews and contractors. Manage incident, problem, and change management processes aligned with ITIL practices while acting as the final escalation point for production issues related to scheduling, mobility, integrations, and data. Support daily VM processes including patrol inspections, hazard tree prioritization, trimming, pruning, removal execution, and cyclical maintenance plans. Lead a team of developers, admins, and support analysts through code reviews, release approvals, and platform health checks to enforce security and compliance standards. Identify opportunities to improve crew productivity, SLA adherence, and data quality while partnering with stakeholders to translate operational pain points into Salesforce solutions.