Salesforce ESM Consultant
On-siteBengaluru, Karnataka, India
Job Summary
Design and develop scalable Enterprise Service Management solutions on Salesforce, focusing on complex automation, integrations, and production-grade development using Communications Cloud. Implement advanced record-triggered Flows, Apex, Triggers, and LWCs, while building REST/SOAP integrations and configuring Experience Cloud portals. Manage SLAs, entitlements, and escalation frameworks, ensuring resiliency and availability of products through UAT support and production incident resolution. Mentor junior developers and maintain security using profiles, permission sets, and sharing models. Requires 3+ years of Communications Cloud experience with strong skills in Apex, LWC, integrations, test classes, and CI/CD using SFDX and Git.
Required Qualifications
- 3+ years of experience in Communications Cloud / ESM implementations
- Implement advanced record-triggered and screen Flows
- Develop complex Apex, Triggers, and LWCs
- Implement SLAs, Entitlements, and escalation frameworks
- Build REST/SOAP integrations with enterprise systems
- Configure Experience Cloud portals for enterprise services
- Implement security using profiles, permission sets, and sharing
- Support UAT, deployments, and production incidents
- Mentor junior developers
- Strong hands-on experience with Communications Cloud
- Strong skills in Apex, LWC, integrations, test classes, SOQL, asynchronous processing, and data modeling
- Strong hands-on experience with Product Catalogue and Order-to-Asset flows
- Salesforce integrations using REST and Platform Events
- Enterprise security and data access models
- CI/CD using SFDX and Git
Desired Qualifications
- Salesforce Platform Developer I / II
- Salesforce Service Cloud Consultant certification
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