Salesforce Developer
RemoteBrazil
Job Summary
Design and deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management. Customize and integrate using Apex, LWC, and platform tools to meet business requirements while advising stakeholders on best practices for chat workflows and cross-cloud architecture. Enable DevOps by managing version control, pipelines, and automated deployments with Copado. Support and train users to ensure adoption, data integrity, security, and compliance. Stay current with Salesforce releases and emerging capabilities. This role requires proven experience implementing Service Cloud and Chat solutions across commercial and consumer contexts, along with hands-on Copado expertise.
Required Qualifications
- Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts
- Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies
- Hands-on experience with Copado or equivalent Salesforce DevOps platforms
- Ability to lead solutioning efforts and provide strategic guidance beyond code delivery
Desired Qualifications
- Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist)
- Experience with Agentforce, Data Cloud, and other advanced Salesforce products
- Familiarity with large-scale Salesforce migrations and multi-cloud integrations
- Ability to work effectively with onshore and offshore teams
- Prior consulting or partner-side experience with Salesforce delivery
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