Salesforce Consulting/Principal Engineer
$115,400–$192,300 year
On-siteBoca Raton, Florida, United States or Alpharetta, Georgia, United States
Job Summary
Design, develop, test, and deploy custom Salesforce solutions focusing on Service Cloud features like Cases, Entitlements, and the Service Console. Build and maintain Lightning Web Components and Apex classes while configuring integrations via REST/SOAP APIs and middleware. Implement automated workflows using Flow Builder and manage deployments through GitHub Actions-based CI/CD pipelines. Collaborate with stakeholders to translate requirements into technical solutions, conduct code reviews, and monitor system performance to resolve production issues. Stay current with platform updates and participate in Agile ceremonies to ensure timely feature delivery.
Required Qualifications
- Hands-on Salesforce development experience, with at least 3 years focused on Service Cloud implementations
- Proficiency in Apex programming, SOQL/SOSL, and Lightning Web Components (LWC)
- Deep expertise in Service Cloud configuration: Cases, Queues, Assignment Rules, Escalation Rules, SLAs, and Entitlement Management
- Experience with Salesforce integration patterns using REST APIs, SOAP APIs, and Platform Events
- Proficiency in Salesforce Flow (Screen Flows, Auto-launched Flows, Scheduled Flows) and declarative automation tools
- Solid understanding of Salesforce security model: profiles, permission sets, roles, sharing rules, and OWD settings
- Proven experience working in Agile/Scrum teams — comfortable with sprint-based delivery, backlog grooming, story pointing, and iterative development cycles
- Hands-on experience with GitHub CI/CD pipelines for Salesforce deployments, including GitHub Actions workflows
- Active Salesforce certifications required: Salesforce Platform Developer I (minimum); Platform Developer II preferred
- Strong analytical and problem-solving skills with the ability to architect scalable solutions
- Excellent communication skills with the ability to present technical concepts to non-technical stakeholders
Desired Qualifications
- Salesforce Certified Service Cloud Consultant certification strongly preferred
- Experience with Salesforce Field Service (FSL) or Experience Cloud is a plus
- Knowledge of agile development methodologies (Scrum/Kanban) and tools such as Jira
- Experience with Einstein AI features, including Einstein Bots and Einstein Case Classification
- Exposure to multi-org Salesforce environments and cross-cloud implementations
- Experience with Salesforce Agentforce — including building and configuring AI Agents, defining agent topics and actions, and integrating Agentforce into Service Cloud workflows to automate customer interactions and case resolution
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