Salesforce Consultant, GoC focus
$58,000–$102,000 year
HybridOttawa, Ontario, Canada
Job Summary
Lead discovery activities, workshops, and interviews to understand business processes, operational needs, and opportunities for improvement. Gather, analyze, and document business requirements, process flows, BPMNs, and user stories while collaborating with Product Owners, SMEs, and Agile teams. Conduct gap analyses, impact assessments, and backlog refinement to support delivery-ready requirements and future-state design. Provide ongoing clarification to development, QA, and UAT teams during testing, validation, and demonstrations. Maintain business artifacts and contribute to continuous improvement of documentation standards and project reporting.
Required Qualifications
- 2–3 years of experience in a Business Analysis or similar functional delivery role
- Experience supporting requirements gathering, stakeholder workshops, process documentation, user story development, or other Agile delivery activities
- Strong ability to communicate clearly with business and technical stakeholders
- Strong writing skills, with the ability to produce clear, structured, and review-ready documentation
- Experience documenting business requirements, business processes, user scenarios, acceptance criteria, and/or functional specifications
- Experience writing user stories and supporting backlog refinement in an Agile delivery environment
- Strong analytical and problem-solving skills, including the ability to identify gaps, dependencies, assumptions, risks, and impacts
- Ability to work collaboratively with Product Owners, SMEs, architects, UX resources, developers, QA/UAT teams, and project leadership
- Comfort working in a structured project environment with formal templates, governance expectations, documentation standards, and review cycles
- A positive attitude, strong attention to detail, curiosity, and a willingness to learn
- Ability to obtain or maintain Government of Canada security clearance
- Bilingualism in French and English
Desired Qualifications
- Experience working with Government of Canada or public-sector clients
- Experience with SaaS, CRM, workflow, client-facing digital platforms, or digital service modernization projects
- Exposure to Salesforce Service Cloud or similar service management / case management platforms
- Experience with BPMNs, process mapping, wireframes, impact assessments, or requirements traceability
- Experience supporting QA, UAT, or business validation activities
- Familiarity with tools such as Jira, Azure DevOps, Microsoft Teams, SharePoint, Visio, Miro, PowerPoint, Excel, or similar collaboration and delivery tools
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.