Salesforce.com, Administrator, Project Admin, Analyst
On-siteSherman Oaks, California, United States
Sherman Oaks, California, United StatesOn-siteFull Time
Full Time
Job Summary
Document requirements and specifications for Salesforce system enhancements while creating and maintaining user roles, security profiles, and workflow rules. Lead software design, configuration, and implementation for Sales and Service Cloud, managing data loads, quality, and report dashboards for leadership. Train end users on new features, conduct workflow analysis, and escalate technical issues as needed. Participate in cross-functional teams addressing strategic CRM issues and assist with lead, contact, and account data imports. Go live next quarter; position located in Sherman Oaks, CA.
Required Qualifications
- Minimum of 2-3 years hands-on experience with the configuration and ongoing administration of SalesForce.com
- Experience with SalesForce.com messaging and integrations with other enterprise applications
- Experience in analysis of business process, workflow and modeling
- Understanding of project management practices and deliverables
- Ability to create action plans & resolve obstacles to achieve deadlines
- Demonstrated ability to create a positive and professional business relationship with internal and external clients & vendors
- Ability to work independently in a fast paced environment
- Applicable B.S. or equivalent
- 3+ years of demonstrated software implementation/management experience
- Thorough understanding of software delivery methodologies, project management, change management, etc
- Salesforce.com certification or desire to become certified
Desired Qualifications
- Experience with other CRM
- Experience with Financial Industry
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