Salesforce Client Partner

Partner with Client Partners to identify, qualify, and close upsell and cross-sell opportunities, developing tailored Salesforce roadmaps that leverage new clouds, features, and AI capabilities to drive long-term revenue. Oversee the delivery of complex Salesforce implementations—budget, scope, and schedule—ensuring technical excellence serves as the foundation for account expansion. Participate in the development of SOWs and pitches, translating complex Salesforce technical architecture into compelling business value for C-suite stakeholders. Lead and mentor cross-functional delivery teams, ensuring they follow Salesforce SDLC best practices and are trained to identify client pain points. Facilitate steering meetings and QBRs to showcase platform health and ROI, proactively mitigate risks, and secure buy-in for future phases of work. Manage portfolio P&L, including margin health, resource utilization, and contract renewals, ensuring a frictionless transition from sales to delivery. Act as the "voice of the client" internally while maintaining a firm grasp on Astound's commercial interests to ensure win-win outcomes.