Salesforce Business Architect
HybridDubai, Dubai, United Arab Emirates
Job Summary
Lead structured discovery workshops and stakeholder engagements to define business objectives, pain points, and transformation opportunities for Fortune 500 clients. Translate business intent into capability models, BPMN process architectures, and user stories while managing the full requirements lifecycle from ideation to acceptance. Advise on optimal Salesforce configuration versus customization to drive scalable, multi-cloud solutions across Sales, Service, and Experience clouds. Develop capability roadmaps, transformation blueprints, and value realization frameworks aligned to client strategy, ensuring end-to-end traceability from business outcomes to solution design. Mentor Business Analysts and contribute to practice assets while supporting pre-sales solution shaping and proposal development. Operate as a trusted advisor to C-level stakeholders, simplifying complex business problems to deliver measurable outcomes.
Required Qualifications
- 8+ years of experience as a Business Architect, Functional Lead, or Senior Consultant in Salesforce or digital transformation programs
- Strong client-facing experience, leading workshops, stakeholder alignment, and requirements definition
- Expertise in business process modelling (BPMN) and requirements engineering
- Solid understanding of Salesforce platform capabilities and design trade-offs (configuration vs. customization)
- Experience across core Salesforce clouds (Sales, Service, Experience)
- Proven delivery of functional artifacts (process maps, capability models, user stories, solution blueprints)
- A consulting-led Business Architect with strong domain understanding and executive presence
- Comfortable engaging C-level stakeholders, translating strategy into executable solutions
- Able to operate across strategy, functional design, and delivery governance
- Structured, outcome-oriented, and skilled at simplifying complex business problems
- Proactive and entrepreneurial, with a focus on long-term client value and growth
Desired Qualifications
- exposure to Commerce/Revenue/Data Cloud
- Candidates with one or more Salesforce consultant certificates (Sales, Service, Experience, Commerce, Revenue etc) are preferred
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