Salesforce Business Analyst (Sales Cloud, Service Cloud, Experience Cloud) - Washington, D.C - AS
On-siteWashington, District of Columbia, United States or Washington, United States
Washington, District of Columbia, United States or Washington, United StatesOn-siteFull Time
Full Time
Job Summary
Gather business requirements, create user stories and acceptance criteria, and facilitate backlog grooming and sprint planning for enterprise Salesforce initiatives. Collaborate with stakeholders, Architects, Developers, and QA teams to define functional documentation, support UAT, and drive process improvements across Sales Cloud, Service Cloud, and Experience Cloud. Deliver scalable solutions through Agile ceremonies while managing stakeholder expectations and validating requirements.
Required Qualifications
- 10+ years of Business Analyst experience with Salesforce projects
- Strong knowledge of Sales Cloud, Service Cloud, and Experience Cloud
- Experience with Agile/Scrum, user stories, and backlog management
- Excellent stakeholder management, communication, and documentation skills
Desired Qualifications
- Salesforce certifications (Admin, Sales Cloud, Service Cloud, BA, PO)
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