Salesforce Business Analyst
HybridHyderabad, Telangana, India
Job Summary
Engage with client stakeholders to elicit, document, and prioritize Salesforce-related business requirements, translating needs into detailed functional specifications, user stories, and process flows. Configure Salesforce objects, fields, page layouts, workflows, and flows while analyzing existing implementations to recommend architectural improvements. Support Sales Cloud and Revenue Cloud implementations, including lead management and opportunity pipelines, and conduct gap analyses for solution design. Collaborate with developers to deliver customizations and manage data migration initiatives. Create user training materials and deliver sessions for client teams. This role requires 3–5 years of experience in Salesforce Business Analysis or Administration with strong Sales Cloud knowledge.
Required Qualifications
- 3–5 years of experience as a Salesforce Business Analyst or Salesforce Administrator
- Strong knowledge of Salesforce Sales Cloud
- Hands-on experience with Salesforce configuration: flows, validation rules, custom objects, and process automation
- Proven ability to gather requirements, write user stories, and create process flow diagrams
- Excellent stakeholder management — comfortable working with C-level and operational stakeholders
- Experience in an agency or consultancy environment managing multiple client accounts
- Analytical and detail-oriented with strong documentation habits
Desired Qualifications
- Revenue Cloud or CPQ experience
- Salesforce Administrator or Business Analyst certification (ADM 201, Salesforce Certified BA)
- Experience with Salesforce CPQ, Revenue Cloud, or Service Cloud
- Familiarity with integrating Salesforce with HubSpot, Clay, or Apollo
- Exposure to ABM workflows, lead scoring, and B2B funnel reporting within Salesforce
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