Salesforce Business Analyst
On-siteHyderabad, Telangana, India
Job Summary
Partner with business stakeholders to understand, document, and prioritize requirements for scalable Salesforce solutions. Facilitate workshops, process reviews, and solution discussions to develop user stories, process flows, and functional specifications. Collaborate with Administrators, Developers, and Architects to design and implement configurations across Sales, Service, and Experience Clouds. Support system testing, user acceptance testing, training, and deployment activities while analyzing business processes to recommend improvements. Manage scope changes, assist with change management initiatives, and drive continuous improvement within cross-functional Agile teams using Jira.
Required Qualifications
- 5+ years of experience working as a Salesforce Business Analyst or Analyst roles
- Strong knowledge of Salesforce Sales Cloud
- Experience gathering, analyzing, and documenting business and functional requirements
- Ability to translate business needs into Salesforce configurations and solution recommendations
- Experience working with integrations across multiple systems and platforms
- Knowledge of Agile methodologies and experience working within Scrum teams using Jira
- Strong communication, stakeholder management, facilitation, and presentation skills
- Experience supporting change management initiatives, user adoption, training, and UAT activities
- Proficiency with Excel, Visio, SQL, and process-mapping/documentation tools
Desired Qualifications
- Salesforce Administrator Certification preferred or equivalent hands-on Salesforce experience
- Experience with Service Cloud
- Experience with Experience/Community Cloud
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