Salesforce Business Analyst / Administrator
$76,000–$128,100 year
On-siteStone Mountain, Georgia, United States
Job Summary
Lead deep-dive discovery workshops to identify inefficiencies and optimization opportunities in business processes, then perform gap analysis to define transformation roadmaps. Drive prioritization of initiatives based on business value, impact, and feasibility while developing process maps, user stories with acceptance criteria, and detailed documentation. Configure and manage Salesforce platform capabilities including objects, fields, page layouts, workflows, and automation; design reports and dashboards aligned to business needs. Support user onboarding, access management, role configuration, and lead User Acceptance Testing to validate features. Create training materials and conduct end-user training sessions to engage non-technical users. Own and track business KPIs to drive execution and outcome realization.
Required Qualifications
- Bachelor's degree
- 8+ years of Business Analyst /admin/ project manager experience within Salesforce Sales and Service Clouds
- 5+ years of hands-on experience with Salesforce Business Analysis and requirement documentation
- 3+ years as Salesforce administrator
- Hands on knowledge and solid proficiency of Salesforce ecosystem, specifically Sales and Service Cloud
- Expertise in Salesforce CRM implementations, business process improvements, and developing configuration changes to enhance platform functionality
- Proven ability designing KPI frameworks and dashboards that influence business decisions and training staff in new features
- Excellent organizational skills, capable of managing multiple tasks within tight timeframes and prioritizing duties in a fast-paced environment
Desired Qualifications
- Salesforce Marketing Cloud
- Salesforce certifications (Admin, Business Analyst or similar)
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