Salesforce Associate Director - Makati (hybrid, dayshift)
On-siteMakati City, Metro Manila, Philippines or Makati, Cagayan Valley, Republic of the Philippines
Job Summary
Define systems strategy, develop requirements, design, prototype, and test custom technology solutions, and support system implementation for multiple projects in the CRM domain. Interact with onshore stakeholders to understand requirements, suggest design changes, communicate daily status, and report. Lead, guide, coach, and motivate team members to their optimum performance levels, while assisting in implementing strategies for talent acquisition, development, and retention. Analyze business metrics to track and improve profitability, ensuring quality project delivery of engagements led by self. Manage stakeholders and escalations while maintaining data confidentiality and adherence to risk management policy. Work in a hybrid setup (3x onsite per week) in Makati, with an MBA preferred and 10+ years of relevant experience in a professional services firm required.
Required Qualifications
- 10+ years of relevant experience in a similar role, particularly in a professional services firm/consulting/Big 4
- 14+ years of experience in business operations and/or delivery in Big 4 or shared services of large corporates with exposure to working with onshore teams
- Deep understanding and hands-on experience implementing enterprise-level applications
- Excellent knowledge of Salesforce products and services such as Education Cloud, Salesforce OmniStudio (OmniScripts/Integration Procedures), Service Cloud, Salesforce Experience Cloud and Force.com
- Good understanding of the industry's best practices and proven experience implementing these best practices
- Experience operating in Shared Services or offshore-onshore teams
- Ability to perform in a fluid, changing environment (consulting)
- Should have excellent communication skills and prior experience of interacting independently with global stakeholders
- Manage end-to-end delivery for multiple projects in the CRM domain
- Strong analytical and critical thinking acumen
- Extensive experience working with global clients
- Effective verbal and written communication skills
- Maintain data confidentiality and adherence to the risk management policy
- Organized approach and able to work under pressure
- Highly focused on detail and accuracy of information presented
- Willingness to travel overseas for extended periods if required
- Morning Shift
- Hybrid (3x onsite per week) | Makati
- Open to local and expat candidates currently residing in the Philippines
Desired Qualifications
- An MBA from a reputed college is preferred
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