Salesforce and Data Systems Coordinator
$65,000–$75,000 year
HybridCambridge, Massachusetts, United States
Job Summary
Conduct day-to-day Salesforce administration, including user management, permissions, and workflow configuration, while serving as the primary operational point of contact for staff across the organization. Manage and resolve support requests, troubleshoot issues, and build integrations with external data sources like Apsona and Form Assembly. Perform regular data quality audits to ensure integrity, monitor entry practices, and deliver reports and dashboards for program teams and leadership. Develop and deliver onboarding training, create user guides and video walkthroughs, and relay feedback to inform system improvements.
Required Qualifications
- Bachelor's Degree preferred, or equivalent combination of education, training, and experience
- Minimum of 2-3 years of experience in Salesforce administration (preferred), CRM management, or a related data systems role
- Excellent interpersonal and communication skills with the ability to explain technical concepts to non-technical users
- Experience developing and delivering user training in a variety of formats
- Familiarity with data governance principles and best practices
- Demonstrated ability to understand and/or anticipate organizational needs and to translate those needs into clear reports and dashboards
- High proficiency in Microsoft Office and Google Workspace
- Strong attention to detail with a commitment to data accuracy and quality
- Strong organizational skills with the ability to manage multiple priorities and respond to ad hoc requests efficiently
- Interest in nonprofit mission-driven work and experience with community-serving organizations preferred
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