Salesforce Agentforce Developer - Philippines
RemotePhilippines
Job Summary
Develop and maintain Salesforce applications using APEX, Flow, and LWC while analyzing business processes to translate them into effective Salesforce solutions. Design, configure, and maintain Salesforce lab demo environments to support testing, demonstrations, and training sessions, ensuring optimal performance, security, and data integrity. Manage Salesforce projects from conception to implementation, collaborating with cross-functional teams to deliver high-quality projects that integrate AI capabilities. Lead projects as the primary point of contact for clients and Project Managers, providing technical support and training on Generative AI fundamentals. Stay updated with Salesforce releases to recommend improvements leveraging new features around Agentforce, Data Cloud, and AI capabilities.
Required Qualifications
- 5+ years experience developing specifically for Salesforce, specifically in Sales & Service Cloud
- Exposure and experience with Generative AI technologies or capabilities
- Hands-on experience working with data sources, APIs, and integration tools to ensure seamless data flow and accurate data management within the Salesforce ecosystem
- Experience with data management and governance best practices including privacy and consent
- Detailed understanding of the development of modules within Salesforce and how those modules tie into a broader solution
- Proficiency in programming using Salesforce.com, Java, JavaScript, and XML and their use in the development of CRM solutions
- Bachelor's or Master's degree in Computer Science, MIS, IT or other computer related disciplines
- Ability to work within a virtual global team environment and contribute to the overall timely delivery of multiple projects
- Strong communication skills – written, verbal and interpersonal
- Ability to build and maintain effective working relationships with other team members (immediate team as well as cross-functional teams)
- Self-motivated with strong analytical and problem-solving skills
- Salesforce Administrator certification
- Salesforce Advanced Administrator certification
- Salesforce Platform Developer certification
- Availability to work US time zones
Desired Qualifications
- Preferred experience: Salesforce Einstein, OOTB GenAI & Predictive Features (Case Classification, Predictive tooling, etc), Agent Studio (fka Copilot) Prompt Builder, DataCloud (External Data Input, Structured and Unstructured data), and/or Experience Cloud (MIAW, Omni-Channel setup experience)
- AI Specialist certification
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