Salesforce Administrator
On-sitePiacenza, Emilia-Romagna, Italy
Job Summary
Provide day-to-day support for Salesforce.com users, promoting adoption and best practices across the business. Perform routine CRM administration and data maintenance, ensuring data accuracy and integrity by managing account, contact, opportunity, and lead updates, including imports, merges, and hierarchy changes. Create and maintain user documentation, training materials, and knowledge resources. Support testing, troubleshooting, and validation of Salesforce enhancements and new functionality while assisting with user requests and issue resolution. Collaborate and cross-train with team members to support broader business processes. This role reports to the Manager, Global Sales Systems - International, with a preference for locations near Cologne or Runcorn offices.
Required Qualifications
- 2+ years of hands-on Salesforce experience
- Experience supporting Sales Cloud, Service Cloud, and marketing-related business processes
- Familiarity with Salesforce Lightning Experience
- Strong understanding of CRM systems, data management, and business processes
- Excellent troubleshooting, problem-solving, and analytical skills
- Strong written and verbal communication skills with a customer-focused mindset
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Detail-oriented, self-motivated, and capable of working independently or as part of a team
- Willingness to travel internationally up to 30%
Desired Qualifications
- Experience with user testing, system enhancements, and process documentation
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