Salesforce Administrator
$80,000–$115,000 year
On-site · Glen Arm, Maryland, United States
Job Summary
This onsite Salesforce Administrator role in Glen Arm, MD focuses on optimizing and expanding the Salesforce platform. You will manage user and license administration, implement configuration changes (Flow, rules, layouts, record types, apps, and dashboards), manage Sandbox environments, translate business requirements into scalable, best-practice solutions, perform security and release health checks, resolve user tickets, train users to drive adoption, and create technical documentation. You will work with integrated apps (Conga, DocuSign, Marketing Cloud Account Engagement, Geopointe, Duplicate Check, and other AppExchange packages) and collaborate with consultants, Trailhead, Salesforce support, and the user community to troubleshoot and continuously improve user experience.
Required Qualifications
- Strong Salesforce product knowledge and at least 5 years of Salesforce Administration hands-on experience with Sales Cloud
- Salesforce Administrator certification desired
- Service Cloud or Marketing Cloud experience a plus
- Business Process Management experience in designing scalable, best practice solutions
- Experience implementing Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Experience with data management, import/export, cleansing of data using de-duping tools and data loader
- Experience with Salesforce integrations such as ERP and VOIP systems and associated middleware a plus
- Apex coding skills, ability to create and maintain triggers helpful
- Experience with Epicor integration a big plus
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