Salesforce Administrator (Business Systems) Support Specialist
$58,240,000–$70,720,000 year
On-siteHarrisburg, Pennsylvania, United States
Job Summary
Diagnose and resolve issues within Salesforce, Five9, Felix, Formyoula, and other technical platforms while performing account unlocks, password resets, MFA resets, and metadata updates. Manage open tickets in the Jira Service Desk, communicate updates with internal customers, and escalate system-level or high-complexity problems according to Technical Support standards. Identify recurring issues, report trends, and ensure response and resolution meet Service Level Agreement expectations. This role supports West Shore Home's core business applications across its 40 nationwide locations, requiring proficiency in Salesforce flow automation and strong communication with both technical developers and frontline employees.
Required Qualifications
- Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization
- Proficiency with Salesforce flow automation tools- specifically updating, debugging, and creating declarative solutions
- Proven knowledge of the standard capabilities of Salesforce including ongoing customization/alterations
- Ability to meet or exceed Service Level Agreement (SLA) expectations for response and resolution
- Strong communication skills including the ability to communicate effectively with internal/external developers on a technical level, as well as front line employees with no technical background
Desired Qualifications
- Active Salesforce Administrator certification
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