Salesforce Administrator (Business Systems) Support Specialist
$58,240,000–$70,720,000 year
On-siteIrving, Texas, United States
Job Summary
Diagnose and resolve issues within Salesforce, Five9, Felix, and Formyoula while performing account unlocks, password resets, MFA resets, and metadata updates. Manage open tickets in Jira Service Desk, communicate updates to internal customers, and escalate high-complexity or out-of-scope problems according to Technical Support standards. Identify recurring issues, report trends, and ensure response and resolution times meet Service Level Agreement expectations. This role supports West Shore Home's core business applications across over 40 locations, requiring proficiency in Salesforce flow automation and strong communication with both technical developers and frontline staff.
Required Qualifications
- Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization
- Proficiency with Salesforce flow automation tools- specifically updating, debugging, and creating declarative solutions
- Proven knowledge of the standard capabilities of Salesforce including ongoing customization/alterations
- Ability to meet or exceed Service Level Agreement (SLA) expectations for response and resolution
- Strong communication skills including the ability to communicate effectively with internal/external developers on a technical level, as well as front line employees with no technical background
Desired Qualifications
- Active Salesforce Administrator certification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.