Salesforce Administrator / Application Specialist
On-siteSan Juan, San Juan, Puerto Rico
Job Summary
Administer, configure, and support Salesforce solutions including Sales Cloud and Service Cloud by managing users, roles, and access controls while designing automation with Flow and approval processes. Develop reports, dashboards, and custom objects, then translate business requirements into technical specifications for application development and maintenance. Manage sandbox environments, deployments, and release processes, ensuring unit and system testing prior to production. Troubleshoot system issues, coordinate on-call support, and maintain data quality through imports, exports, and API integrations. Build stakeholder relationships, lead small initiatives, and mentor team members while documenting configurations and processes. Operate independently in a client-facing, contract environment with a competitive benefits package.
Required Qualifications
- Minimum of 5 years of experience working with business applications and technical platforms
- Bachelor's degree in information technology, Computer Science, or a related field (or equivalent professional experience)
- Proven experience as a Salesforce Administrator (Sales Cloud and/or Service Cloud)
- Experience managing releases, sandbox environments, and deployments
- Experience in data management and data quality practices
- Experience supporting integrations with external systems
- Strong troubleshooting and application support experience
- Ability to work independently in a client-facing, consulting environment
- Strong verbal and written communication skills
- English required
- Salesforce Administration (Sales Cloud and/or Service Cloud)
- Salesforce security model (roles, profiles, permission sets)
- Salesforce configuration: custom objects, fields, validation rules, page layouts, record types
- Automation using Salesforce Flow and approval processes
- Reporting and dashboard development
- Release and environment management (sandboxes, deployments)
- Data import/export and data quality management
- API-based integrations and middleware support
Desired Qualifications
- Spanish preferred
- Strong analytical and problem-solving abilities
- Excellent communication and stakeholder management skills
- Ability to translate business needs into technical solutions
- High level of autonomy and accountability
- Collaborative mindset with cross-functional teams
- Ability to lead discussions, workshops, and small initiatives
- Strong organizational and documentation skills
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