Sales Team Leader
On-siteWorcester Park, England, United Kingdom
Job Summary
Manage store operations and lead the sales team to achieve commercial objectives and key performance indicators. Demonstrate excellent selling behaviors as a role model, overseeing the sales floor to ensure top-tier customer experiences. Support the Store Manager by engaging, coaching, and developing staff while upskilling on product knowledge to drive sales. Organize and prioritize tasks to balance business needs with sales and service protection, providing regular feedback to motivate the team. Support people management processes to avoid escalations and deputise for the Store Manager during absences. Utilize CSAT insights to improve store operations and apply Visual Merchandising principles to deliver best practice retail standards.
Required Qualifications
- Good retail experience including in a management role, leading a team
- Strong coaching skills
- Effective communicator who can provide clarity to individuals or team on what is required of them and why
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment
- Proficient in supporting with people processes and team development
- Good experience in delivering and exceeding sales and targets
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision
- Good commercial skills
- IT proficient with the ability to use a range of systems to manage in store activity
- Good knowledge of and experience in Visual Merchandising
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