Sales Team Leader | Anonas
On-siteQuezon, Northern Mindanao, Philippines
Job Summary
Manage day-to-day planning and operations of your team, ensuring each teammate delivers on Service Level Agreements and achieves Key Performance Indicators. Organize schedules, conduct team huddles and coaching sessions, and evaluate strengths and weaknesses to offer solutions for growth. Act as the liaison between management and your team, create performance reports, and document client feedback while resolving operational and HR-related issues. This role requires at least two years of Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role, along with one year of sales experience.
Required Qualifications
- At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role
- At least 1 year sales experience
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working in phone, email, and live chat customer support roles
- Familiarity with e-Commerce, ZenDesk, or any other CRM tools
- Flexibility and willingness to work on different shifts
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