Sales Team Lead (Healthcare Industry)
$30,000–$30,000 year
RemoteUnited States
Job Summary
Lead, coach, and support a seven-person appointment-setting team by establishing daily expectations, reviewing KPIs, and conducting accountability conversations. Coach setters through call reviews, role-play, and objection handling while using AI-powered insights to identify coaching opportunities. Monitor Kixie and GoHighLevel for lead flow, rebalance assignments, and provide Tier 2 support for difficult conversations and technology issues. Participate in production blocks to model standards and ensure sufficient qualified appointment volume for closers. Partner with QA, Marketing, and Revenue Operations to maintain CRM compliance and address recurring data-quality issues. Work remotely with staggered weekend coverage, including assigned rest days.
Required Qualifications
- At least 2 years of experience in appointment setting, SDR leadership, inside sales, call-center leadership, or a related sales management role
- Demonstrated experience coaching sales conversations and improving measurable team performance
- Strong experience working with KPIs, scorecards, call reviews, accountability conversations, and performance improvement plans
- Working proficiency with GoHighLevel (GHL)
- Experience with Kixie or another power dialer
- Strong ability to analyze sales funnel data and clearly identify performance gaps
- Excellent verbal and written communication skills
- Strong emotional intelligence, sound judgment, and dependable follow-through
- Comfortable leading conversations involving older adults, Parkinson's patients, caregivers, and sensitive healthcare-related topics
- Ability to work remotely from a private, quiet, professional environment with reliable high-speed internet
- Availability to work a staggered schedule that includes assigned weekend coverage
Desired Qualifications
- Experience leading a remote appointment-setting or healthcare sales team
- Experience with AI-powered call scoring, script analysis, or automated QA systems
- Familiarity with HIPAA-conscious workflows and patient-data privacy
- Experience working cross-functionally with Marketing, QA, Sales Closers, and Revenue Operations
- Experience in high-ticket healthcare, wellness, or consultative sales
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