Sales Support Supervisor
Hybrid · Pasig City, Metro Manila, Philippines or High Point, North Carolina, United States
Job Summary
Sales Support Supervisor leads daily back-office operations to drive efficiency, quality, and profitability across cross-functional teams; develops and maintains SOPs and policies, tracks KPIs, and drives root-cause analysis and continuous improvement initiatives to optimize order flow, forecasting accuracy, and customer experience. The role emphasizes strategic planning, people leadership, performance management, and collaboration with HR and leadership to plan staffing and engagement. Strong emphasis on structured problem-solving, data-driven decision making, and the ability to coach and mentor team leads to achieve operational goals in a fast-paced environment.
Required Qualifications
- Minimum 5 years of experience in sales operations and order management, with a solid understanding of the full sales cycle
- Proven experience leading teams and managing operations
- Strong analytical and problem-solving skills; proficiency with data and process analysis tools
- Excellent communication, stakeholder management, and organizational skills
- Working knowledge of project management methodologies is a plus
- Ability and willingness to work on a hybrid night shift work setup in Silver City, Pasig
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