Sales Support Supervisor
On-siteSingapore, Singapore
Job Summary
Manage customer interactions as the primary contact, providing pricing, product availability, and order due dates while ensuring all activities meet nVent policies. Create and administer quotations based on sales instructions and process orders and claims accurately using the M3 ERP and SFDC systems. Track consignments, follow up on orders, and manage open orders by communicating delays and revised delivery dates to customers and internal logistics teams. Act as the escalation point for complex issues requiring cross-functional coordination with manufacturing, planning, and quality teams. Drive consistency in Salesforce usage, pricing accuracy, and workflow execution to support the sales team's business development goals.
Required Qualifications
- Bachelor's Degree
- 5+ years' experience in a senior Customer Care setting
- leadership experienced or potential
- Proficiency with Microsoft Office Suite
- advanced ERP proficiency with the ability to analyze and interpret business data
- Knowledge of order management process
- Knowledge of Salesforce
- Knowledge of international trading and shipping
- Strong communication/interpersonal skills
- demonstrated ability to utilize strong written and verbal communication skills
- Strong understanding of manufacturing operations and supply chain processes
- Ability to influence cross-functional teams
- Ability to multi-task and juggle shifting priorities
Desired Qualifications
- Engineering, Finance or Economics
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