Sales Support Specialist
On-siteHouston, Texas, United States
Job Summary
Respond to customer inquiries, track orders, investigate shipping issues, and process purchase orders and invoices. Manage customer portals, schedule meetings, and file documents while assisting with cutting and machine demonstrations on the showroom floor. Coordinate activities with DSMs, prepare sales presentations, and generate monthly forecasts and reports. Host customer visits to the MAZAK showroom or factory, entertain as required in a business-wise manner, and resolve customer complaints regarding sales and service. Inform the executive team of potential orders and significant customer activities. Contribute to regional sales efforts, monitor competitor offerings, and facilitate relationships between customers and factory personnel.
Required Qualifications
- High school or equivalent education
- Five to seven years' experience in a fast-paced, highly technical capital goods environment
- Experience working with systems such as D365
- Ability to read and understand blueprints and drawings
- Must be open to continuous training from DSM or Sales Coordinator Manager
- Participate in meetings with sales support, sales, service, engineering, and the executive team as needed
- Primarily in-house role, with support for customer visits to the showroom on as needed basis
- Support the executive team as requested
- Must be able to lift 50 lbs
Desired Qualifications
- Bachelor's degree in business preferred
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