Sales Support Specialist
$54,995,200–$65,000,000 year
On-siteLincoln, Nebraska, United States
Job Summary
Manage customer service for new and existing clients via phone, email, or in person by taking order requests, ensuring product availability, and entering order information into the system. Maintain required order documentation, coordinate logistics for various projects, and answer inquiries while communicating effectively with customers, sales, warehouse, and administrative staff. Regularly determine product availability, modify orders as needed, and assist the sales team with quote creation. Process deposits and payments with Accounts Receivable on a daily or weekly basis. Maintain product knowledge, stay current on vendor promo pricing, and manage weekly operations calls and meeting spreadsheets.
Required Qualifications
- Highschool Diploma or GED
- Bachelor's Degree preferred
- Excellent customer service skills
- Basic math skills
- Basic computer skills-proficient in Microsoft Word & Excel
- High attention to detail and solid organizational skills
- Must possess and maintain valid driver's license
- Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
Desired Qualifications
- Ability to learn JF Petroleum Group products, services, systems and procedures
- Excellent communication skills to convey information effectively, understand relevant points, and ask questions as appropriate
- Skills in negotiating with others
- Ability to work well with customers, supervisors, and other employees by phone, email, or in person
- Ability to handle multiple projects, assignments and accounts
- Ability to communicate effectively in writing
- Mechanically inclined
- Strong desire to develop product knowledge
- Fantastic opportunity for advancement into sales and account management
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