Sales Support Specialist - Inside Sales
On-siteDallas, Texas, United States
Job Summary
Collaborate with the sales team to understand customer needs, identify opportunities, and prospect for new business via outbound calls and emails. Facilitate the sales process by managing projects, tracking open orders, resolving issues, and providing product information while upselling appropriate solutions. Provide pricing using the matrix without negotiation, relay inquiries to outside sales, ensure timely shipments, and procure non-stock or inventory items for Direct and Tagged orders. Perform estimating, take-offs, and proposal duties as necessary. Maintain high product knowledge to contribute to additional sales and coordinate with outside personnel for inquiries. Execute other duties assigned by management.
Required Qualifications
- Minimum of 1 year of experience in customer service or a sales environment
- At least 2 years of experience in the pipe, valves, or fittings industries
- Computer literate
- Proficient with MS Office 365 and distribution-specific ERP systems
- Strong negotiation, analytical, and problem-solving skills
- Ability to effectively communicate [written and verbal]
- Thrives in a collaborative team environment
- Detailed-oriented work style, comfortable with juggling multiple priorities while maintaining a consistent work approach
- Physical requirements: sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
- Ability to pass a background check, MVR check, and drug test
Desired Qualifications
- GED, high school diploma, or associate's degree preferred
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