Sales Support Specialist Germany
On-siteŁódź, Łódź Voivodeship, Poland
Job Summary
Act as primary customer interface for external distributors, potential clients, and internal stakeholders to drive satisfaction. Develop deep knowledge of assigned customer roles, decision-makers, and business models. Filter market and customer information to distribute organization-wide via Salesforce CRM. Interact with Axalta Partners to ensure requirements are understood and commitments met. Drive digital adoption at customers and report on issues. Manage the inquiry process, including offer management, price calculations, returns, credit holds, and invoice adjustments. Handle rebates, commissions, and open credit issues. Perform quality control checks and execute corrective actions while adhering to SOX, ISO, and desk procedures. Provide detailed sales volume reports by account. Requires advanced German and C1 English, with proficiency in SAP, Excel, and Word.
Required Qualifications
- Advanced German language skills
- Good English language skills (minimum C1 level)
- Proficiency in Microsoft Word
- Excellent Microsoft Excel skills
- Good knowledge of SAP
- 2 years' experience in a customer-oriented position
- Fairly good overview of the coatings industry
- Understanding of the roles and responsibilities of assigned customers
- Understanding of internal relationships and decision makers at customers
- Understanding of the business model
- Ability to filter important market and customer information
- Ability to distribute information using CRM system (Salesforce.com)
- Ability to interact with internal Axalta Partners
- Ability to drive adoption of digital at customers
- Ability to support and report on issues
- Understanding of the inquiry process
- Ability to manage offers
- Ability to perform price calculations
- Ability to handle returns
- Understanding of cash collection processes
- Ability to resolve open credit issues with customers
- Ability to issue invoice adjustments and other debits/credits
- Ability to set up and handle rebates and commissions
- Ability to perform quality control checks
- Ability to take corrective actions
- Ability to follow desk procedures and policies in compliance with SOX, ISO and other requirements
- Ability to execute defined controls or maintain documents needed for evidence
- Ability to provide detailed input and reports on sales volumes by account
Desired Qualifications
- Experience working with CRM Tools
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