Sales Support Specialist
$45,000–$53,000 year
On-siteMilwaukee, Wisconsin, United States
Job Summary
Process sales order entry and review in compliance with company policy, resolve complex inquiries, returns, and shipping issues, and manage tasks including vendor forms, coupon requests, and manual discounts. Handle customer support calls and collaborate with Sales, Logistics, and Accounts Receivable to streamline fulfillment. Continuously identify process improvement opportunities to develop best practices and policies within the sales support team. This role supports direct markets in the AMER and EMEA regions. Based in the Milwaukee, WI office with a hybrid schedule from Monday to Friday, 8:00 am - 5:30 pm.
Required Qualifications
- Proven experience in sales support, customer service, accounts receivable, or related roles
- Excellent communication skills
- You are biased for action; move from a reactive state to an active one, taking ownership of the knowledge base and independently navigating documentation
- You possess a team-oriented approach
- You have the ability to operate in a fast paced environment with a lot of task variability and complexity
- You are able to understand the 'big picture' of how daily tasks impact logistics, finance, and the customer experience
- Monday to Friday, 8:00 am - 5:30 pm
- Located in the Milwaukee, WI office
- Hybrid working environment
Desired Qualifications
- Familiarity and proficiency with NetSuite, Magento, Salesforce, or other related ERP/CRM systems
- Solid understanding of sales processes, account set-ups (e.g., Net Terms, tax exemptions), and order fulfillment procedures
- Additional European language fluency
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