Sales Support Specialist
On-siteWrightstown, Wisconsin, United States
Job Summary
Drive administrative, quoting, and sales support excellence by working side-by-side with sales and operations teams to ensure every builder's start packet is printed perfectly and quotes are locked accurately. Meticulously create jobs, update pricing, and lock in quotes while navigating material overages and shortages. Schedule material deliveries and returns to maximize customer service capacity, reducing administrative friction and eliminating data errors. Lead daily huddles to communicate project updates and assign tasks that keep jobs moving forward. Protect margins and prevent profit leakage to directly fuel the profit-sharing program and grow the ESOP.
Required Qualifications
- Operational Pace-Setting: The ability to move with speed while maintaining total accuracy
- Tactical Communication: Leading and participating in the daily huddle
- System Mastery: Being the most skilled operator of our point-of-sale (POS) systems, software, and spreadsheets
- Logistics Logic: Understanding how a project packet should be built for maximum field efficiency
- The Science of Coordination: The ability to schedule material deliveries and returns to maximize customer service capacity
- Quote & Order Accuracy Rate: The percentage of jobs, quotes, and delivery orders processed and entered into the system with zero data entry errors
- Response & Turnaround Time (Administrative Velocity): How quickly start packets are printed, quotes are updated, and change orders or service repairs are facilitated to keep projects moving
- Inventory Reconciliation Efficiency: The speed and accuracy with which material overages, shortages, and returns are tracked, documented, and resolved in the system
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