Sales Support Specialist
$89,210–$133,810 year
On-siteChicago, Illinois, United States or Irving, Texas, United States
Job Summary
Analyze business data, customer signals, Salesforce activity, and market trends to support Managed Accounts strategy, account prioritization, and solution planning. Develop and continuously improve analytics standard work, including reporting, dashboards, data definitions, and insight delivery. Manage data request intake by prioritizing needs, coordinating follow-up, and driving requests to resolution while partnering with CAT Digital and the Customer Success Office. Support key department rhythms, including annual business planning, monthly business reviews, and 4DX/WIG reporting. This role focuses on turning data into actionable recommendations to enhance the customer experience for key Caterpillar customers.
Required Qualifications
- Experience in marketing, analytics, business operations, or a related field
- Demonstrated success supporting sales, customer experience, commercial initiatives, or business operations
- Strong analytical skills with the ability to translate data into actionable insights
- Experience with CRM, reporting, and business systems
- Proficiency with Excel, PowerPoint, Power BI, Tableau, or similar visualization tools
- Ability to manage multiple priorities and influence adoption in a matrixed organization
- Experience supporting sales enablement, training, communications, process improvement, or change management
- This role requires onsite work five days per week
- Any offer of employment is conditioned upon the successful completion of a drug screen
Desired Qualifications
- Experience supporting sales, customer experience, commercial initiatives, or business operations
- Salesforce preferred
- Knowledge of Caterpillar customers, dealer operations, managed accounts, or commercial processes preferred
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