Sales Support Specialist (Business Development Coordinator)
RemoteUnited States
Job Summary
Partner with the Director of Business Development to understand customer needs and project requirements for events, giveaways, and promotional initiatives. Research and source appropriate products while evaluating quality, pricing, and production timelines. Create compelling presentations and proposals for customer meetings, utilizing industry tools to identify best-fit options. Manage the full order lifecycle by creating records in NetSuite, generating purchase orders, and coordinating logistics to ensure accurate, on-time fulfillment. Serve as the day-to-day point of contact for customer questions and order status updates, resolving delivery issues. Maintain relationships with key suppliers and stay current on industry trends to provide informed recommendations.
Required Qualifications
- 2+ years of experience working for a promotional products distributor
- Strong knowledge of promotional products industry, suppliers, and sourcing tools
- Proven ability to create professional customer presentations
- Excellent organizational and project management skills
- Strong written and verbal communication abilities
- Detail-oriented with ability to manage multiple projects simultaneously
- Customer service mindset with problem-solving capabilities
Desired Qualifications
- Experience with NetSuite ERP/CRM system
- Knowledge of decoration methods (embroidery, screen printing, laser engraving, etc.)
- Established supplier relationships in the promotional products industry
- Experience supporting sales leadership or business development teams
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