Sales Support Specialist
$70,000–$70,000 year
HybridDenver, Colorado, United States
Job Summary
Enter and process customer purchase orders accurately, ensuring details comply with internal guidelines and working closely with operations to monitor shipping timelines. Serve as a point of contact for key accounts by tracking order progress, proactively notifying customers of delays or out-of-stock items, and requesting PO extensions. Partner with National Sales Directors to prepare order summaries, status updates, and issue logs for regular check-ins, while following up on post-order inquiries and backorders. Identify process improvements to enhance order accuracy and reduce errors. This role is critical to supporting our wholesale business and engaging our community of candy lovers. We offer a hybrid work environment with on-site presence required four days per week.
Required Qualifications
- 2+ years in sales support, customer service, or order entry role
- Strong working knowledge of order entry systems (e.g., NetSuite, Sage, MarketTime, Faire Marketplace, TrueCommerce, QuickBooks, or other ERP/CRM platforms)
- Excellent written and verbal communication skills
- Highly organized with great attention to detail
- Able to manage multiple priorities with professionalism and a sense of urgency
- Collaborative team player who thrives in a fast-paced environment
- on-site presence four days per week
Desired Qualifications
- Experience working with national accounts or supporting remote sales teams
- Familiarity with wholesale order forms, purchase orders, and retail compliance standards
- Knowledge of lead times, inventory management, and logistics tracking
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