Sales Support Specialist-2
On-siteSibiu, Sibiu County, Romania
Job Summary
Qualify inbound leads via phone, email, and web, then create qualified opportunities in Salesforce. Support sales processes by following up on open quotations, updating opportunity records, and monitoring project end dates for contract extensions. Maintain accurate customer and opportunity data while coordinating customer follow-up activities, satisfaction surveys, and complaint handling. Conduct post-implementation customer calls to promote digital services and build strong relationships. Assist with contract administration, pricing materials, return logistics, service requests, and billing-related activities. Act as the first point of contact for internal operational requests across Sales, Operations, Finance, and Customer Service teams.
Required Qualifications
- Bachelor's degree or equivalent experience in Sales, Business Administration, Customer Service, or a related field
- Excellent communication skills in Dutch, French and English
- Strong administrative and organizational skills
- Customer-oriented mindset with strong relationship-building abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proactive, detail-oriented, and solution-focused attitude
Desired Qualifications
- Experience in sales support, inside sales, customer service, or commercial administration
- Experience working in construction, security, technology, or B2B services environments
- Salesforce experience
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