Sales Support Representative
$31,200–$31,200 year
HybridNorth Kingstown, Rhode Island, United States
Job Summary
Manage sales orders, process client inquiries, and maintain detailed records of sales activities for 30+ active accounts monthly. Make outbound sales calls daily to document insights in the CRM and drive growth while partnering with Territory Managers to meet regional goals. Provide administrative support by preparing reports, assisting with presentations, and collaborating with the Credit Team to manage account credit health and order-to-cash processes. Monitor competitors and share market intelligence to inform strategy, representing SRS at industry events to expand customer networks. This office-based role supports the sales process by delivering exceptional customer service and strengthening contractor relationships in the building material distribution industry.
Required Qualifications
- 2+ years in sales or sales support
- Proven success in residential roofing product sales to local contractors
- Strong communication, organization, and multitasking abilities
- Exceptional customer service and problem-solving skills
- Detail-oriented with solid time management and a proactive, entrepreneurial mindset
- Ethical and trustworthy in all professional interactions
- Valid driver's license, clean driving record, and reliable transportation
- Occasional travel to Field Support Center in McKinney, TX
- Minimum of 2 years' work experience in a Sales Support Representative role in the building material distribution industry, particularly in selling residential roofing products
Desired Qualifications
- experience in building material distribution preferred
- College degree preferred
- construction wholesale distribution experience is a plus
- Bachelor's degree in business, Marketing, or related field
- 3+ years of experience in construction wholesale distribution, especially residential roofing
- Strong knowledge of building products and the local contractor market
- Proficient in Microsoft Office (Excel) and CRM platforms like Agility
- Bilingual in English and Spanish preferred
- Skilled in building lasting client relationships and negotiating contracts
- Entrepreneurial mindset with a focus on business growth and opportunity
- Effective communicator with strong presentation and stakeholder engagement skills
- Analytical and adaptable, able to manage multiple projects with attention to detail
- Committed to delivering exceptional customer service
- Proactive in personal development and continuous improvement
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