Sales Support Representative
On-siteLaguna, Estado de Hidalgo, Mexico
Job Summary
Lead coordination efforts on applicable aftermarket quotes by reviewing customer specifications and documents to apply current technical and commercial requirements. Drive daily tactical customer proposals, support strategic offerings, and identify sales win-back opportunities while generating high-quality, value-priced proposals to facilitate order fulfillment. Manage the entire bid cycle, including updating workload management tools and monitoring hit-rate optimization, alongside supporting 30-day quarterly forecasts and monthly outlook processes. Compile weekly sales reports and prepare QBR data analytics to address performance gaps and ensure forecast accuracy. Partner with Site Hubs to drive quotation performance, leveraging quoting tools for prioritization and shortened parts delivery times.
Required Qualifications
- Customer focused with a results-driven mindset
- Ability to work in a fast-paced environment
- Effective communication and collaboration across varying functional/business platforms
- Positive and professional working atmosphere
- Status quo is challenged to improve
- Team driven toward creating an exceptional customer experience
- Experience in sales or customer service in an engineered manufacturing environment
- Proven success in administrating commercial and/or government contracts
- Demonstrate success in influencing people through effective collaboration
- Problem-solving
- Relational engagement
- Lead coordination efforts on applicable aftermarket quotes
- Close collaboration and communication with all applicable stakeholders
- Review customer specifications and documents
- Apply current Flowserve technical and commercial requirements
- Drive daily tactical customer proposals
- Support strategic offerings
- Identified sales win back opportunities
- Partner with Site Hubs to drive quotation performance within region
- Drive quotation performance across the aligned product sites
- Fully leverage quoting tools for prioritization
- Quicker cycle times
- Shortened parts delivery times
- Minimization of rework
- Generate high quality, on time, value priced proposals
- Facilitate order fulfilment
- Manage and monitor the proposal throughout the entire bid cycle
- Updating and maintaining designated workload management tool
- Monitor hit-rate optimization
- Demonstrate a fundamental understanding of pump applications and types
- Clear understanding of parts, programs, and processes
- Drive solutions to our valued end user customers
- Identify and develop key actions in partnership with sales leadership team
- Achieve forecast accuracy
- Addressing gaps in performance
- Preparation of QBR data analytics
- Maintain current, accurate and organized records of sales training
- Maintain organization charts
- Manage other critical pieces of information needed to manage the sales engagement
- Ensure continuous improvement projects are executed and delivered to meet objectives
- Receive in and compile weekly sales reports
- Support 30 day/ quarterly sales forecast
- Support monthly outlook processes
- Strong problem-solving skills
- Work independently
- Team player with a global mindset and approach
- Proficiency in Microsoft Office package
- Excellent organizational skills
- Establish priorities
- Work to specific deadlines
- Work with little supervision
Desired Qualifications
- Industry experience related to pumps/rotating equipment
- Experience with customer relationship management in the power generation and utility industries
- Experience in Sales Force
- Experience in pricing, contract review and ERP administration
- BS or BA Degree in relevant field
- 3-5 years relevant experience
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