Sales Support Representative

Process and manage all incoming customer orders, ensuring accuracy of product specifications, pricing, and delivery details. Generate, track, and follow up on sales quotes, proposals, and bids in collaboration with Regional Sales Representatives. Serve as the primary internal contact for inquiries regarding order status, product availability, shipment tracking, and timelines. Coordinate directly with the Plant Production Manager and Logistics Coordinator to align manufacturing and shipping schedules with customer commitments. Maintain accurate customer records, sales pipeline data, and order history within CRM systems. Manage sales correspondence, including preparing product submittals, sales packets, and technical documentation. Process and track sample requests, coordinating preparation and shipment to regional customers and prospects. Assist with local sales reporting, compiling weekly and monthly sales figures and performance metrics. This role is exempt, requires in-office attendance Monday through Friday, and is located in the Sales division under the Sales Manager or Plant Manager.