Sales Support Executive - Glasgow
$332,748–$332,748 year
On-siteGlasgow, Scotland, United Kingdom
Job Summary
Provide exceptional customer service across multiple contact channels, resolving complaints and queries while ensuring timely email responses. Support sales by creating new accounts, generating quotes, and proactively tracking outstanding opportunities. Manage service renewals, equipment requirements, and contract lifecycles, including coordinating installations, exchanges, and replacements. Liaise with internal teams and service groups to maintain accurate customer records and update stakeholders on account status. Improve quotation turnaround times and reduce account backlogs to drive conversion and retention.
Required Qualifications
- Previous customer service experience within an office, contact centre, account management, or customer support environment
- Experience communicating with customers and colleagues via telephone, email
- Experience managing customer enquiries through to conclusion
- Experience gathering, organising, and managing information
- Experience working within a fast-paced, multi-functional environment
- Experience supporting sales, account management, or business development activities
- Proven customer focused approach with commitment to exceptional service
- Strong Microsoft Office skills, particularly Outlook, Excel, Word, and PowerPoint
- Ability to maintain accurate customer and business records
- Strong analytical and problem-solving skills
- Ability to work under pressure and manage competing priorities
- Excellent communication and relationship-building skills
- Strong attention to detail
- Ability to work independently and collaboratively
- Excellent organisation, planning, and time management skills
- Ability to investigate and resolve customer and operational issues effectively
- Self-motivated and proactive
- Highly organised and detail oriented
- Customer focused
- Positive and enthusiastic attitude
- Strong work ethic
- Problem Solving
- Able to build effective working relationships at all levels
Desired Qualifications
- Sales or telesales experience
- Dynamics 365 or similar CRM systems
- Experience supporting national accounts or key account customers
- Experience in reporting, data analysis, or contract administration
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