Sales Support Coordinator
On-siteLeatherhead, England, United Kingdom
Job Summary
Respond to all incoming customer queries within the standard 4-hour SLA and manage Microsoft Dynamics for allocated accounts. Collaborate with Account Managers, Vendor Alliances, and Legal teams to process licensing requests, negotiate purchasing options, and ensure contracts adhere to terms. Coordinate operational tasks including order processing, invoice follow-ups, and database alerts for compliance and renewals. Provide training on vendor portals, compile data for QBR meetings, and attend operational health checks. Source pricing, discuss Microsoft licensing programmes, and generate incremental business opportunities through strong customer relationships while maintaining accurate forecasting and account mapping.
Required Qualifications
- Minimum A-Levels (A-C) English & Mathematics
- Batchelor's Degree in a relevant subject
- Good understanding of IT (specifically software) and Business IT challenges
- Interest in furthering Sales career by gaining supported experience dealing with customers
- A proven track record of excellent customer service
- Organised individual with excellent time management
- Accuracy and attention to detail essential
- Copes well under pressure and can meet deadlines
- Excellent verbal and written communication with customer service/facing skills essential
- Self-motivated and able to take responsibility
- Commercial acumen and ability to construct and drive commercial outcomes to achieve positive results
- Intermediate-level skills in use of Microsoft Office suite applications
- Tenacious, outgoing, and quick to learn
- Adaptable and forward thinking
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