Sales Support Coordiator / Officer ( EDI & Billing )
$5,200,000–$6,240,000 year
On-siteSingapore, Singapore or Central, Louisiana, United States
Singapore, Singapore or Central, Louisiana, United StatesOn-siteFull Time$5,200,000–$6,240,000 yearSmall
Full TimeSmall
Job Summary
Manage disputed invoices for customers on EDI billing by troubleshooting root causes and resolving disputes on a timely manner. Communicate and collaborate effectively with local and overseas stakeholders to ensure resolutions. Perform freight bill audit and payment processes while maintaining strong organizational skills to manage multiple priorities under pressure. Work independently or as part of a collaborative team in a fast-paced environment. Candidates without prior experience are welcome to apply.
Required Qualifications
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and stakeholders
- Positive attitude with a growth mindset, demonstrating adaptability and a willingness to learn in a dynamic environment
- Detail-oriented, proactive, and able to work independently while maintaining a strong sense of accountability and urgency
- Experience in the Freight Forwarding industry, including Freight Bill Audit and Payment (FAP) processes
- Proficient in Microsoft Office applications, including Excel, Outlook, and Word
- Strong organizational skills with the ability to manage multiple priorities and perform well under pressure in a fast-paced environment
- Mon to Fri 8.30am – 6pm
Desired Qualifications
- Prior customer service experience will be a plus
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