Sales Support Associate II
$31,200–$45,240 year
On-siteBraintree, Massachusetts, United States
Job Summary
Welcome clients with warmth and professionalism, anticipate needs, and provide personalized assistance while serving as a brand ambassador. Operate the POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy. Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness. Manage stock levels, replenish the sales floor, and execute visual merchandising updates. Support sales floor activities, respond to customer requests confidently, and partner with the team or management as needed. Maintain housekeeping standards and adhere to Loss Prevention guidelines. This role requires a flexible schedule including nights, weekends, peak busy season, and high-traffic days. Applicants must be able to lift at least 25 lbs regularly and possess current knowledge of fashion trends.
Required Qualifications
- 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment
- Possesses current knowledge of fashion trends and competition in the marketplace
- Knowledge of cash register systems
- Basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
- Ability to utilize walkie talkie
- Ability to understand and read price and product release sheets
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Strong English language proficiency
- Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays)
- Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom
Desired Qualifications
- A combination of education and experience will be considered
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