Sales Supervisor
On-sitePelham, Alabama, United States
Job Summary
Oversee the Inside Sales Group of approximately nine direct reports, managing the full sales cycle from order entry to shipment. Establish and execute volume and financial objectives while developing plans to meet these goals through the team. Keep orders moving by addressing accounting holds, credit issues, and backlog management. Educate and train sales staff on desk fundamentals, cross-selling, and development needs. Work within ERP and CRM systems to develop, track, and analyze key sales analytics. Manage timecards, absences, and vacation schedules to maintain adequate coverage. Collaborate with Customer Service, Production, and Finance to address customer issues and execute sales plans. Track key measurables including RMAs, call logs, and customer satisfaction surveys. Meet daily and weekly to review open orders, bids, and other open items.
Required Qualifications
- Strong aptitude for business managing the Inside Sales Team through the entire sales, manufacturing, shipping life-cycle
- Strong leadership skills with the ability to hold teammates accountable
- Desire and ability to grow and develop teammates, in addition to self
- High energy, self-starter, well-organized, and dedicated to continuous improvement
- Ability to establish and meet goals and objectives, in a timely manner
- Ability to communicate effectively, both verbally and in writing, with all levels in business
- Proficient in Email, Excel, Word, PowerPoint, and navigating ERP systems
Desired Qualifications
- 4-year College degree in business, marketing, or related field
- Prior knowledge with Vulcan Steel products
- Successful sales record of driving sales through measurables (i.e. calls, follow-up, etc...)
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