Sales Supervisor I
On-siteWichita, Kansas, United States
Job Summary
Lead and coach a team of 15–20 inbound sales and service agents, monitoring performance metrics to drive improvements in productivity and quality. Conduct regular coaching sessions and performance reviews while motivating the team to meet and exceed sales goals. Ensure accurate payroll submissions and adherence to scheduling, then collaborate with internal departments to support training, quality, and IT needs. Identify opportunities for process improvement and operational efficiency, supporting hiring, onboarding, and performance management as needed. This full-time, on-site position requires daily attendance at a physical contact center location and involves working with multiple business units to acquire operational knowledge and execute on departmental initiatives.
Required Qualifications
- Associate's degree or equivalent work experience
- Minimum of 3 years in a call center environment or 1 year in a supervisory role
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Experience with call center tools and KPI/SLA management
- Ability to resolve conflicts and manage performance effectively
- Strong organizational, time management, and multitasking skills
- Eagerness to learn new systems and adapt in a fast-paced environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to lift up to forty (40) pounds
Desired Qualifications
- Experience in military, local, state, or federal government environments
- Degree from an accredited two- or four-year college or university
- Experience managing both remote and on-site teams
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to drug screening.
- Job offers are contingent on background/security investigation results.
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