Sales - Supervisor 30 hour
$31,200–$31,200 year
On-siteGlasgow, Scotland, United Kingdom
Job Summary
Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure customers feel like they are shopping with one brand whether in store or online. Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they give advice and recommendations that customers trust. Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer. Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team. Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences. Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values. Delivering effective deployment of the team so that our customer's needs are always met. Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory. Actively support our charities and communities to ensure positive local impact in the areas in which we operate. Sponsor a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teams. Work with the Deputy/Store Manager to create an environment in which team engagement is optimised, feedback is sought and acted upon, and wellbeing initiatives are led by the Management Team. Role modelling our Values and ensuring our Teams work with them in mind. Actively seek out opportunities for self-development – this is as important as that of your teams. Coach and develop a team of high performing Omnichannel advocates who are focused to deliver a great experience for our customers. Nurture, develop and grow our teams to ensure we retain best in market and contribute to forming career pathways for the teams, along with store succession. Support the Management Team through any change, have great communication skills and a willingness to adapt at pace in a changing environment. Play a crucial part in
Required Qualifications
- You're confident with people and passionate about talking to our customers
- You communicate well
- You understand who the core customer is that shops within your local market
- You're passionate about fashion and clothes
- You stay up to date with the latest trends
- You embrace this change and demonstrate resilience
- You understand what it is to be a part of a team
- You demonstrate the values and behaviours that make you a great team player
- You'll have a keen eye for detail
- You have a willingness to adapt at pace in a changing environment
- You have great communication skills
- You have a can-do attitude
- You understand their responsibility to follow all H&S procedures
- You understand key people policies and procedures
- You can apply these in a fair and consistent manner
- You are aware of store targets and KPI measures
- You can utilise all reports to view and highlight opportunities
- You can highlight and support the Store Manager to make informed decisions
- You can effectively manage payroll spend within budget and company guidelines
Desired Qualifications
- Previous experience in retail
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