Sales & Service Team Manager
$30,000–$33,000 year
On-siteWrexham, Wales, United Kingdom
Wrexham, Wales, United KingdomOn-siteFull Time$30,000–$33,000 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Lead a large part of the store operation by shaping the customer experience and driving service excellence through a newly formed team of Shift Leads. Inspire the 'Make Every Customer Count' agenda as a daily habit with the wider store team across Showrooms, TradePoint, and the front end. Oversee safety, security, and compliance routines across the store. This full-time, permanent role involves 36.75 hours per week with an annual salary of up to £33,000 plus bonus and pension. You will coordinate a diverse team to exceed sales targets while developing their careers within B&Q's retail environment.
Required Qualifications
- Obsessed about our customers and listening to them
- Loves sales and winning
- Well planned and organised, with the ability to prioritise and think on your feet
- Your first thought is always to lead and coach, not jump in and do
- Confident to agitate when needed and deliver feedback to all audiences
- A large diverse team excites you, both to coordinate and lead them, but also to develop their careers
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